Privacy Policy – RnB Services 

Last Updated: May, 2025

Welcome to RnB Services (“we,” “our,” “us”).
Your privacy is very important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our multi-vendor food and grocery delivery app.
By using RnB Services , you agree to the terms described in this policy.

1. Information We Collect

When you register or use RnB Services, we may collect the following information:

Personal Information

• Name
• Mobile Number
• Email Address
• Password (securely encrypted)
• Delivery Address

Account Information

• Login credentials and profile details

Vendor Information (for sellers only)

• Business name, GST number, and bank account details (for payments and settlements)

Location Information

• Used to determine your delivery area and show nearby restaurants, grocery stores, and sellers.
• We collect your precise (GPS) and approximate (network-based) location only when needed.

Usage Data

• Device type, IP address, and general usage analytics to improve app performance.

Transaction Details

• Orders placed, payment status, and refund history.

2. Permissions We Request

Our app requires the following Android permissions to provide you with full functionality:

• android.permission.INTERNET – Enables internet access for online operations, such as login, order processing, and data updates.
• android.permission.ACCESS_FINE_LOCATION – Allows us to access your exact GPS location to filter sellers, display nearby stores, and deliver to your correct address.
• android.permission.ACCESS_COARSE_LOCATION – Used to detect your approximate location when precise GPS is unavailable.
• POST_NOTIFICATIONS (for Android 18+) – Allows us to send important updates such as order confirmations, delivery status, and promotional offers.

All permissions are used only when necessary and solely for enhancing user experience. We do not use these permissions to track or share your personal data.

3. How We Use Your Information

We use your information to:

• Register and manage your user account.
• Process orders, payments, and deliveries.
• Display nearby stores and delivery options based on your location.
• Send real-time order updates and promotional notifications.
• Improve our app’s features, usability, and performance.
• Verify vendor information for secure transactions.
• Provide customer support and resolve issues efficiently.

We do not sell, rent, or share your personal information for marketing purposes.

4. Sharing of Information

We may share your information only when necessary and with trusted entities:

• Vendors: To fulfill your orders and provide services.
• Delivery Partners: To ensure smooth and timely delivery.
• Payment Gateways: To securely process payments.
• Legal Authorities: When required by law, regulation, or to protect our rights and users’ safety.

All third parties are required to maintain strict data confidentiality.

5. Data Security

We use encryption, secure servers, and authentication mechanisms to protect your personal data.
Passwords are stored in encrypted format and are never shared.
While we take strong precautions, no system can guarantee complete security, and you use our services at your own discretion.

6. Cookies and Analytics

We may use cookies or analytics tools to:

• Improve app performance and personalize user experience.
• Track anonymous usage statistics to enhance services.

You can control or disable cookies through your device settings.

7. Your Rights

You can:

• Access and edit your personal information in your account settings.
• Request deletion of your account and personal data.
• Disable notifications or location access through your device settings (some features may not work correctly if disabled).
• Opt out of marketing messages at any time.
• Users can delete there account and complete data and information will be remove after a certain time frame.

8. Children’s Privacy

RnB Services is not intended for children under 18 years of age.
We do not knowingly collect or store personal data from minors. If we discover such data, it will be deleted immediately.

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in technology, law, or our practices.
All updates will be posted within the app and on our website with an updated “Last Updated” date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or data usage, please contact us:

RnB Services Support Team
📞 Phone: +44 7889246599